Privacy Policy

1.1 Information You Provide

When you create an account or use our services, we collect:

• Account Information: Email address, name, company name, billing address
• Payment Information: Credit card details, billing information (processed securely through our payment processor)
• API Usage Data: URLs you submit, API keys you generate, request parameters, response data
• Communication Data: Messages you send us, support tickets, feedback

1.2 Automatically Collected Information

When you access our services, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, features used, time spent, API endpoints accessed
• Performance Data: Response times, error rates, uptime metrics
• Cookies: Authentication tokens, session identifiers, preference settings

1.3 Third-Party Data

We may receive information from:

• Payment Processors: Transaction status, payment method details
• Analytics Providers: Aggregated usage statistics, performance metrics
• Security Services: Fraud detection data, threat intelligence

We use collected information for the following purposes:

2.1 Service Delivery

• Process your API requests and return markdown conversions
• Authenticate and authorize your access to the service
• Monitor and maintain system performance and reliability
• Provide customer support and respond to inquiries

2.2 Service Improvement

• Analyze usage patterns to improve API performance
• Develop new features based on user behavior
• Optimize markdown conversion algorithms
• Enhance security and prevent fraudulent activity

2.3 Communication

• Send service updates, security alerts, and system notifications
• Respond to support requests and provide technical assistance
• Send billing statements and payment confirmations
• Provide product updates and feature announcements (opt-out available)

2.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and prevent abuse
• Protect our rights, privacy, safety, or property
• Respond to lawful requests from government authorities

3.1 Security Measures

We implement industry-standard security practices:

• Encryption: TLS 1.3 for data in transit, encryption for data at rest
• Access Control: Role-based access, multi-factor authentication support, API key rotation
• Infrastructure: Secure cloud providers with isolated environments, regular security audits
• Monitoring: Security monitoring, intrusion detection, automated threat response
• Compliance: GDPR compliant practices, data processing agreements available

3.2 Data Retention

• API Request Data: Stored for 30 days for debugging and support purposes
• Account Information: Retained until account deletion or as required by law
• Billing Records: Kept for 7 years for tax and accounting compliance
• System Logs: Retained for 90 days for security and performance analysis

3.3 Data Location

Your data is stored in secure data centers located in:

• Primary: United States (AWS US-East-1, US-West-2)
• Backup: European Union (AWS EU-Central-1) for GDPR compliance
• CDN: Global edge locations for optimal API performance

4.1 We DO NOT Sell Your Data

Neo Reader does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers We Share With

We share data with trusted service providers who assist us:

• Payment Processing: Stripe (PCI DSS compliant) for subscription billing
• Cloud Infrastructure: AWS for hosting and data storage
• Analytics: Aggregated, anonymized data for service improvement
• Email Service: Transactional email delivery (account verification, receipts)
• Support Tools: Customer support ticketing and communication

4.3 Legal Disclosures

We may disclose information when required by law:

• In response to valid legal process (subpoenas, court orders)
• To comply with regulatory requirements
• To protect our rights, users, or public safety
• In connection with business transfers (mergers, acquisitions)

4.4 Business Transfers

If Neo Reader is acquired or merged, your data may be transferred to the new entity. You will be notified of any such change via email.

5.1 Data Access & Portability

• Access: Request a copy of all personal data we hold about you
• Export: Download your data in a machine-readable format (JSON, CSV)
• Timeline: We respond to access requests within 30 days

5.2 Data Correction & Deletion

• Update: Correct inaccurate or outdated information via your account dashboard
• Delete: Request complete account and data deletion
• Right to be Forgotten: GDPR/CCPA compliant data erasure within 30 days

5.3 Marketing Communications

• Opt-Out: Unsubscribe from marketing emails via link in every message
• Essential Emails: Service notifications cannot be disabled (security alerts, billing)
• Preferences: Manage email preferences in your account settings

5.4 Cookie Management

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Can be disabled via browser settings
• Third-Party Cookies: Controlled by respective providers

5.5 Regional Rights

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through:

• Browser settings (Chrome, Firefox, Safari, Edge have cookie controls)
• Our cookie consent banner (first visit)
• Account preferences dashboard
• Third-party opt-out tools (Network Advertising Initiative, Digital Advertising Alliance)

Neo Reader operates globally. If you access our services from outside the United States:

7.1 Legal Mechanisms

• Standard Contractual Clauses: EU-approved data transfer agreements
• Adequacy Decisions: Compliant with EU adequacy requirements
• Data Processing Addendum: Available for enterprise customers

7.2 Safeguards

• All data transfers encrypted end-to-end
• EU data residency option available for enterprise plans
• Regular privacy impact assessments
• Compliance with local data protection laws

Neo Reader is not intended for use by individuals under 18 years of age.

• We do not knowingly collect data from children under 18
• We do not knowingly collect data from children under 13 (COPPA compliance)
• If we discover a child's data, we delete it immediately
• Parents/guardians can contact us to request deletion of a child's data

If you believe we have collected data from a minor, contact us at privacy@neoreader.dev

9.1 Update Notifications

• Material Changes: 30-day advance notice via email
• Minor Updates: Posted on this page with updated "Last Modified" date
• Continued Use: Constitutes acceptance of changes

9.2 Version History

We maintain a change log of privacy policy updates:

• Current Version: 2.0
• Last Modified: December 10, 2025
• Previous Versions: Available upon request

For privacy-related questions, concerns, or requests:

Privacy Team

• Email: privacy@neoreader.dev
• Data Protection Officer: dpo@neomanex.com
• Response Time: Within 5 business days

Company Information

Neo Reader is a product of Neomanex Ltd:

Neomanex Ltd
51 Bracken Rd, Sandyford
Dublin D18 CV48
Ireland

Regulatory Authorities

If you are unsatisfied with our response, you may contact:

• EU/EEA: Your local Data Protection Authority or the Irish Data Protection Commission
• Other Jurisdictions: Your local privacy regulator